Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Welcome to the FAQ section of Elysian Jewels! Here, we’ve answered some of the most common questions to assist you. If your query isn’t addressed here, feel free to contact us at elysianjewelsbypriya@gmail.com.  

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General Questions  

Q1: What type of jewellery does Elysian Jewels offer?  
We specialize in beaded jewellery, kundan designs, and elegant pendants. Our collection combines traditional artistry with modern aesthetics, ensuring there’s something for every occasion.  

Q2: Are your jewellery pieces handmade?
Yes, all our jewellery is handcrafted with love and precision to ensure exceptional quality and uniqueness.  

Q3: Do you customize jewellery? 
Currently, we offer limited customization options. Please contact us to discuss your specific requirements, and we’ll do our best to accommodate your request.  

Q4: Where are you based?  
We are based in Pune, Maharashtra, and ship our jewellery across India and internationally.  

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Orders and Payments  

Q5: How do I place an order?  
You can place an order directly on our website, *Elysianjewels.co.in*. Browse our collection, add your favorite items to the cart, and proceed to checkout.  

Q6: What payment methods do you accept?  
We accept multiple payment options, including:  
- Credit/Debit cards  
- UPI  
- Net Banking  
- Wallet payments  
- Cash on Delivery (available within India)  

Q7: Can I cancel my order?  
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order might have already been processed.  

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Shipping and Delivery  

Q8: Do you offer free shipping?  
Yes, we offer free shipping within India for orders above ₹1,500. For orders below this amount and international orders, shipping charges apply.  

Q9: How long does delivery take?  
- Domestic Orders: 5–7 business days  
- International Orders: 10–20 business days  

Q10: Can I track my order?  
Yes, once your order is dispatched, we will provide you with a tracking number via email or SMS.  

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Returns and Exchanges  

Q11: What is your return policy?
We accept returns for damaged, defective, or incorrect items. Return requests must be initiated within 2 days of receiving the product. Custom and sale items are non-returnable.  

Q12: Can I exchange an item?  
Yes, exchanges are allowed for size issues or if you wish to replace the product with another item. Requests must be made within 2 days of delivery.  

Q13: How do I initiate a return or exchange?  
Contact us at elysianjewelsbypriya@gmail.com with your order details and reason for return/exchange. Our team will guide you through the process.  

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Product Care  

Q14: How do I care for my jewellery? 
- Avoid contact with water, perfumes, and harsh chemicals.  
- Store your jewellery in a dry place, ideally in the original packaging or a soft pouch.  
- Clean gently with a soft cloth to maintain its shine.  

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Customer Support  

Q15: How can I contact customer service?  
You can reach us via:  
- Email: elysianjewelsbypriya@gmail.com
- Phone: +91 - 9823278542

Q16: What are your customer service hours?  
Our support team is available from Monday to Saturday, 10 AM to 6 PM (IST).  

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We hope this FAQ section helps! Thank you for choosing Elysian Jewels. Your trust and satisfaction mean everything to us.