Exchange and Return Policy

Exchange and Return Policy  

At Elysian Jewels, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to help. Please read our Exchange and Return Policy carefully to ensure a smooth process.  

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Eligibility for Exchange or Return

• Products are eligible for exchange or return if:  
    - They are unused, unworn, and in their original condition.  
    - They are returned with the original packaging, tags, and invoice.  
    - A return or exchange request is initiated within 2 days of receiving the product.  
• we will process your return policy with 5 working days

- Custom-made, personalized jewellery, or items purchased on sale are not eligible for return or exchange unless they arrive damaged or defective.  

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Exchange Policy  

- Exchanges are allowed for sizing issues or if you wish to replace the product with another item of the same or higher value (additional payment required for higher-value items).  
- The exchange request must be made within 2 days of receiving the product.  

Steps to Request an Exchange:  
1. Contact us at elysianjewelsbypriya@gmail.com with your order number and reason for exchange.  
2. Our team will guide you on the next steps and provide the return address.  
3. Once we receive and inspect the product, we will process the exchange/replacement product within 5 working days

Return Policy  

- Returns are accepted only for damaged, defective, or incorrect items.  
- Refunds will be issued to your original payment method or as store credit, as per your preference.  

Steps to Request a Return:  
1. Email us at elysianjewelsbypriya@gmail.com within 48 hours of receiving the item, along with:  
   - Your order number  
   - Photos of the damaged/defective item  
2. Our team will review your request and provide return instructions if approved.  
3. Ship the product back to the provided address. Ensure it is securely packaged to avoid further damage during transit.  

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Refund Process

- Once we receive the returned item, it will be inspected for compliance with our return policy.  
- If approved, the refund will be processed and credited within 7-10 business days to your original payment method or as store credit, as per your choice.  
- Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.  

Shipping Costs for Returns and Exchanges 

- Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.  
- We recommend using a trackable shipping service to ensure the item reaches us safely.  

Non-Returnable Items

The following items cannot be returned or exchanged:  
- Custom or personalized jewellery  
- Items purchased during sales, promotions, or clearance events  

Contact Us  

For any questions regarding exchanges or returns, feel free to reach out:  
- Email: elysianjewelsbypriya@gmail.com 
- Phone: +91 -9823278542

At Elysian Jewels, we strive to make your shopping experience as enjoyable as possible. Thank you for trusting us with your jewellery needs!